Every product sold here is an instant digital download. The files are delivered the moment payment completes, which means a purchase cannot be returned in the way a physical item can — once the download link has been issued, the goods have been supplied in full.
For that reason, purchases are not generally refundable. There are important exceptions, set out below.
When we will refund you
We will refund a purchase in full if:
- the file is faulty, corrupt, or will not open
- the download link does not work and we cannot deliver the files another way
- the bundle does not contain what the product page described
- you were charged more than once for the same order
What happens when a refund is issued
A refund reverses your access. The licence to use the artwork ends, your entitlement to the files is removed, and any download links you hold stop working. You must delete any copies you have already downloaded and stop using the artwork in your own work.
Refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank.
Changed your mind
If you bought the wrong pattern, or bought the same one twice, get in touch. We would rather sort it out than have you stuck with a file you cannot use, and in practice we are reasonable about honest mistakes made soon after purchase.
How to reach us
Email hello@mooreandmountain.com, or use the contact form, with the email address you ordered with and a short description of the problem. Including your order number helps but is not essential — we can find it from your email address.
Questions about any of this? Get in touch.
